Refund policy

Requesting a return

Contact support@trytyf.com within 30 days of delivery to request a return. Include your order number and the reason for your request. We will provide return instructions and the appropriate destination after reviewing your request.

Change-of-mind returns

For a change-of-mind return, the serum must be unused, unopened, and in its original packaging with any original hygiene seal intact. Include all items in the purchased pack. Opened or used serum is ineligible for a change-of-mind return. This condition does not restrict requests involving damage, defects, incorrect items, or rights provided by applicable law.

You are responsible for return shipping on an approved change-of-mind return. Original shipping charges are nonrefundable for these returns, except where applicable law requires otherwise. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Contact us promptly if your order arrives damaged, leaking, defective, or incorrect. Include your order number and describe the problem. Photographs can help us review the issue. We will work with you on an appropriate replacement or refund and cover any return shipping we require for a confirmed issue of this kind. An opened package does not, by itself, prevent a claim for a defective or incorrect item.

Refunds

After receiving and inspecting an authorized return, we will email you the outcome. Approved refunds will be submitted to your original payment method within 10 business days. Your payment provider may need additional time to post the credit. Contact support@trytyf.com if you need help checking a refund.

Cancellations and exchanges

Email us as soon as possible to request a cancellation or change. We will check whether the order can still be changed before shipment. If it has already shipped, the return process may apply. For an exchange request, contact us to discuss the available options.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law.